Support
Comprehensive Support for Your Security Operations
Comprehensive Support
The SOCFirst Platform is backed by a robust support framework designed to ensure your security operations run smoothly and efficiently. Our support services are tailored to meet the needs of organizations operating in dynamic cloud environments, providing both technical expertise and operational guidance.
Perks and Benefits
Expert Onboarding & Integration
- Our team guides you through every step of deployment, from initial setup to integration with your existing cloud and security infrastructure. - Detailed documentation and best practices are provided to accelerate time-to-value.
24/7 Technical Assistance
- Access to a dedicated support portal with round-the-clock availability. - Rapid response to incidents, troubleshooting, and technical queries to minimize downtime and ensure business continuity.
Proactive Monitoring & Health Checks
- Continuous monitoring of platform health and performance. - Automated alerts and regular system health checks help identify and resolve issues before they impact your operations.
Security & Compliance Advisory
- Ongoing guidance on security best practices, compliance requirements, and cloud security posture management. - Assistance with audit preparation and reporting to help you meet regulatory standards.
Regular Updates & AI Enhancements
- The platform is continuously updated with the latest advancements AI technology and security analytics. - New features, improvements, and security patches are delivered seamlessly, ensuring your SOC remains ahead of emerging threats.
Customization & Optimization Support
- Assistance with custom log source integration, dashboard customization, and workflow optimization to fit your unique operational needs. - Flexible support plans to match your organization’s size and complexity.
With the SOCFirst Platform, you’re not just adopting cutting-edge security technology—you’re gaining a trusted partner committed to your success on Google Cloud. Our support team is here to empower your security operations, every step of the way.
Support Contact Channels
Support Portal
Submit and track support tickets 24/7 via our secure online portal
Email Support
Reach us at support@socfirst.com for technical queries, incident reports, or general assistance.
Phone Hotline
Speak directly with a support engineer by calling our 24/7 dedicated hotline
Slack/Teams Integration
Optional integration for direct support and notifications within your organization’s preferred collaboration tool.
Onsite Support
For enterprise customers, onsite support and consultation can be arranged as needed.
